What's added on top of Growth Engine
Six deep operational layers.
Everything in Growth Engine stays. Operations Engine adds the modules that go past marketing into how your business actually runs — inventory, returns, fraud, supplier ops, and agentic commerce readiness.
01
Inventory Forecasting + Reorder
Demand forecasting across all SKUs using seasonal patterns, marketing calendar, competitor movements, and viral signals. Proactive reorder alerts before stockouts. Dead stock flagging with clearance recommendations. Walmart saw 30% fewer stockouts with this class of tooling.
- SKU-level demand models
- Lead time factoring (supplier-aware)
- Dead stock clearance triggers
- Cash-locked-in-inventory reduction
02
Returns Intelligence
Every return analysed — why, which SKU, which channel, which customer segment. Product description gap detection (30% of returns come from inaccurate copy). Sizing issue surfacing. Cohort analysis on high-return customers. Reduces return rate 15–25%.
- Root-cause classification per return
- Product description auto-updates
- Refund vs exchange optimisation
- Return-to-profit path analysis
03
Fraud Scoring + Risk Rules
ML-based fraud scoring on every order beyond Shopify's basic signals. Custom risk rules (geography, velocity, payment method, device). Auto-hold suspicious orders for review. Chargeback prevention feedback loop. Saves 0.5–2% of revenue on mid-size brands.
- Pre-ship fraud hold workflow
- Chargeback dispute assist
- Risk tier by customer + region
- False-positive monitoring
04
Supplier + Ops Automation
Automated supplier communication (POs, updates, chase emails). Order routing across 3PLs. SLA monitoring on fulfilment. Exception handling (partial ship, backorders, damaged receipts). Replaces a full-time ops coordinator at a fraction of the cost.
- Multi-3PL order routing
- Supplier performance scorecards
- Exception-based human escalation
- Post-purchase experience monitoring
05
Agentic Commerce Readiness
Structure your product catalogue so AI shopping agents (ChatGPT Shopping, Perplexity, Google AI Overviews) can actually read and sell it. Most Shopify brands score 4.4/10 on AI readiness. We take you to 9+. This is table stakes for 2027 and most brands haven't woken up yet.
- Structured product schema + specs
- Machine-readable compatibility data
- AI-agent checkout flow testing
- Ongoing agent-visibility monitoring
06
Dedicated AI Ops Manager
A named human running your Parallel Agents stack. Weekly strategy call. Monthly strategy day with the founder. Custom integrations (ERP, PIM, multi-store, multi-region). SLA guarantees on response time and uptime. Priority engineering queue when you want bespoke workflows.
- Named senior ops manager
- Weekly + monthly strategy cadence
- Custom ERP / PIM / 3PL integrations
- Priority build queue for bespoke work
The displacement
What a $3–10M brand spends vs. Operations Engine.
Senior marketing manager (mid-career)
$8,000/mo
Ops / inventory coordinator
$5,500/mo
CX lead + customer service stack
$5,000/mo
Agencies (content + PPC + SEO)
$7,500/mo
Inventory forecasting tool
$1,500/mo
Fraud platform (Signifyd / NoFraud)
$800/mo
Attribution + analytics + reporting
$1,200/mo
Save $19,500/mo · $234,000/yr · Two+ headcount back
Partnership model
How this actually works
Operations Engine clients get a dedicated AI ops manager — a named senior operator who owns your account. They run your weekly strategy call, monitor all your agents, coordinate custom build requests, and are your single point of contact. Think fractional COO with a $200K/yr AI team behind them.
During onboarding (3–4 weeks), we integrate with your ERP or warehouse system, build your inventory model from 12 months of sales history, connect to your 3PLs, and calibrate fraud rules to your chargeback pattern. This is real integration, not plug-and-play — which is why the tier is priced for brands that actually need it.
Once live, you get one Slack channel, one monthly invoice, and one partner responsible for outcomes across marketing, CX, pricing, inventory, and operations. You keep your team on strategy and brand — we run the execution layer.
Every Operations Engine client also gets a monthly strategy day with the founder. Four hours, agenda-led, focused on what's coming next quarter. This is where we surface opportunities the dashboards won't show you.